Orders

Products

Products

Orders

Orders

Delivery

Delivery

Return & Exchange

Return & Exchange

MIDONKEY provides online video assistance and lifetime maintenance service for certain products. If you happens to live near our global warehouses with your sold ebike model, then you can get a free replacement kit within guarantee period.
Yes. MIDONKEY works with alibaba.com. If you happens to have an alibaba account, then you can bind your credit card and use Trade Assurance payment method to pay the bill. It's free and safe. Over 3,200 million people around the world is using it.

If you're using PayPal, you can still get Trade Assurance protection.
MIDONKEY will send your order updates via Trade Manager if you have an alibaba.com account or by emails. If you'd like to share with us your social media account, then our Customer Service team will try to inform you on SNS channel.